Returns & Exchanges
At AUSSIE diecast, we take pride in the quality of our scale models and want you to be completely satisfied with your purchase. We offer a 30-day return policy for items in their original, unopened packaging to ensure your collection meets your expectations.
Initiate Your Request
Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the diecast model in its original manufacturer box and use a sturdy outer shipping carton with protective padding to prevent transit damage.
Ship to Our Warehouse
Affix the provided return label or address the package to our Queensland processing center using a trackable shipping service.
Inspection and Refund
Once our specialists verify the model's condition, we will process your refund or exchange within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing